The following trading terms apply within Australia and New Zealand. It is deemed that all customers have read and understood these trading terms.
CUSTOMER SERVICE
Queries about orders, pricing, copyright, products or services can be addressed to our customer service department.
Please fill out the form in the contact us section.
PRICING
Prices are subject to change without prior notice and can be confirmed by our Customer Service Department.
The tiered pricing structure is based on intended use of the program, in accordance with copyright laws and rights of the copyright owner.
Australia
If you entered our website as being from an Australian organisation - prices quoted on the website are in Australian dollars and include GST (Goods and Services Tax).
New Zealand
If you entered our website as being from a New Zealand organisation - prices quoted on the website are in New Zealand dollars and exclude GST (Goods and Services Tax). GST is not payable on goods ordered from Marcom Projects.
ORDERS
Orders can be placed by fax, mail, email or Internet and must be submitted on an official order form or letterhead of the ordering party. Phone orders are only accepted upon quoting a valid credit card or where prior permission has been granted.
All orders must comply with the internal procedures of the ordering party and are assumed to do so.
Marcom Projects accepts standing orders.
Marcom Projects reserves the right to refuse orders in full or in part and can make part shipments.
SHIPPING
In Australia, g oods are sent by "signed-for" delivery. Every delivery will be accompanied by a Tax-invoice matching the delivered goods.
FREIGHT AND HANDLING CHARGES
All orders, including goods on approval, are subject to Freight and Handling charges unless prior arrangements have been made.
Freight and Handling charges are as follows:
Australia - $11.00 per order no matter how many items ordered, unless prior arrangements have been made.
New Zealand - $15.00 for 5 or under items, $25.00 for over 5 items.
International - Please contact us for International shipping rates.
ORDERS ON APPROVAL FOR PREVIEW PURPOSES
At the discretion of Marcom Projects goods can be supplied "on approval". Goods ordered for this purpose must clearly be stated at time of ordering. Goods will be invoiced and for returned items an Adjustment Note will be sent.
Returns must be sent by registered mail or receipted delivery and are at the expense and responsibility of the customer.
No claims are taken after 21 days from the date of invoice unless prior arrangements have been made. Customers are liable for the cost of goods returned damaged and/or marked.
Copyright of goods supplied “on approval”.
It is unlawful to copy all or part of any Marcom Projects program in any form or transmit it in any format unless written permission has been obtained from us. Australian Copyright Laws prescribe severe penalties of up to $60,500 for individuals and $302,500 for institutions and corporations. Legal action will be taken against any individual or institution who infringes our copyright.
It is an infringement of copyright to screen "on approval" goods to classes and audiences.
Additional time for orders on Approval.
Programs are sent out on a 14 day, no-obligation preview basis. If you need more time to review the items ordered on approval please contact us to arrange an extension to your preview including how long you wish to extend you preview period.
PAYMENT
Payment terms are strictly 21 days from date of invoice.
We accept cheques, money orders, electronic bank transfers and the following credit cards: Visa, MasterCard, Bankcard and American Express.
Payment by credit card may incur a 2% service fee.
Payment will not be deemed to have been made until the specified amount has been credited to Marcom Projects bank account.
Acceptance of customers on account is at the discretion of Marcom Projects.
Contact us for electronic fund transfer details.
GUARANTEE
Goods will be supplied in good working condition.
CLAIMS
No claims of any kind will be taken being it for faulty goods, damaged goods, dissatisfaction or incorrect supply after 21 days of invoice.
RETURNS
Returns will only be accepted for:
1. Goods of faulty manufacture,
2. Goods not ordered,
3. Duplicated orders,
4. Goods for which prior arrangements have been made with the General Manager,
5. Orders on approval within 21 days of invoice date.
Customers are liable for the cost of goods returned damaged, marked or deemed un-saleable.
DISCLAIMER
Marcom Projects Pty Ltd shall have no liability (including but not limited to liability by reason of negligence) to users of the products. Users of products will be responsible for making their own assessment of the information and should verify all relevant representations, statements and information with their own professional advisers.
COPYRIGHT
Programs may only be used for purposes indicated by the copyright of that particular program. Programs may not be edited, duplicated, broadcast, transmitted by cable or otherwise transmitted on any multi receiver, open or closed circuit system whether or not admission is charged without prior written permission. Without prior permission programs may not be lent out and are for the use of the ordering organisation only. Breach of copyright may lead to prosecution.
Refer to the section Copyright, copying and duplication issues and how they relate to educational programs bought in VHS, DVD and digital format for further copyright information.
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