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Customer Management| # | Results 1 - 12 of 24 Page 1 of 2 |
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| 1. | Business Etiquette (Communication Intelligence Series) Getting to know someone, whether that person is a customer, associate or supplier requires the knowledge of basic social protocol to develop a meaningful relation... more info |
| 2. | Business Etiquette (The Basics Of) This program addresses the importance of business etiquette. It explains etiquette misconceptions and shows the correct manners for personal appearance, meeting a... more info |
| 3. | Business Of Change (Four Corners) An in-depth examination of the call centre revolution which is part of the service industry that is sweeping workplaces. In practice it means introducing scientif... more info |
| 4. | Commendable Customer Service Everyone talks about "customer service." What is it? As the frontline employee, the customer service representative is the most valuable and visible person to the... more info |
| 5. | Customer Service Basics - Service With A Smile In this humorous video that is reminiscent of "The Office", join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. M... more info |
| 6. | Fifty Ways To Keep Your Customers 50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they kee... more info |
| 7. | How To Make Winning Presentations DVD This program contains strategies for making presentations successful. It covers how to overcome nerves, how to look and act composed, key ideas on which to build ... more info |
| 8. | If You Really Want To Get Ahead This popular video is loaded with ideas that will help you achieve smarter management and recognise and apply what is vital to your professional growth. You'll le... more info |
| 9. | Its Not What You Say CD This CD offers easy and effective business communication solutions that you can apply immediately. Allan shares his proven body language insights combined with ti... more info |
| 10. | Its Your Call (Just A Call Away Series) Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care. ... more info |
| 11. | Just A Call Away (Set Of 6) This 6-set series guides you through useful steps for a successful customer service phone call and also covers all you need to know about how to deal with and lea... more info |
| 12. | Knowledge The New Capital Knowledge has become the new capital, the new currency for business in the new millennium. Organisations must move to become skilled at knowledge creation, gather... more info |
