Product Details
| Title | The Really Angry Customer (Just A Call Away Series) |
| Synopsis | 
Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues. Includes the best ideas ever for handling verbal abuse! Training points include how to deal with customers in an attacking mode, use questions without antagonizing the caller, and skills for staying calm and in control. |
| Product Code | 88OBJAC1 |
| Format | DVD |
| Duration | 16 min. |
| Year | 2006 |
| Video Clip | |
| Notes | Our Bizniss Productions |
| Purchase | Please click here to view prices. |
| Related Titles |
Other available titles in this series: Attitude Is Everything (Just A Call Away Series) Its Your Call (Just A Call Away Series) The Outbound Call (Just A Call Away Series) Understanding Customer Diversity (Just A Call Away Series) When You Cant Say Yes (Just A Call Away Series) Complete Product Set: Just A Call Away (Set Of 6) |
