Product Details
| Title | Business Of Change (Four Corners) |
| Synopsis |
An in-depth examination of the call centre revolution which is part of the service industry that is sweeping workplaces. In practice it means introducing scientific systems to every workplace - even to our private lives - measuring results against time. Next time you phone police to report an offence, chances are you won't talk to a police officer but a 'customer service officer' within a call centre crammed with phones. (ABC TV, Australia)
Sorry, this title is not available for purchase by New Zealand customers
|
| Product Code | 5ABFCBOC |
| Format | OTHER |
| Duration | 45min. |
| Year | 2000 |
| License | Non theatrical |
| Purchase | Please click here to view prices. |

An in-depth examination of the call centre revolution which is part of the service industry that is sweeping workplaces. In practice it means introducing scientific systems to every workplace - even to our private lives - measuring results against time. Next time you phone police to report an offence, chances are you won't talk to a police officer but a 'customer service officer' within a call centre crammed with phones. (ABC TV, Australia) 





